est. 2023

Frequently Asked Questions

Below you will find the answers to some of our most frequently asked questions.

Buying
What is your returns policy?

We offer a 14-day return period on all items. If you are not happy with your purchase, get in touch and we will sort it.

Are items authenticated?

We assess every item before listing. For designer pieces we may request proof of purchase or use a specialist authentication service. If we are not confident in an item we will not list it.

Where do you deliver?

We deliver across the UK and internationally. Available regions and costs are shown at checkout. If you cannot see your country listed, get in touch and we will do our best to help.

How long does delivery take?

UK orders are typically dispatched within 1-2 working days and arrive within 2-5 working days. We will send tracking information as soon as your order is on its way.

What condition are items in?

Every item is photographed and described carefully. We do not list anything that is stained, damaged or excessively worn. If something has minor signs of wear we will say so. Questions about a specific item? Get in touch before buying.

What payment methods do you accept?

We accept all major debit and credit cards, PayPal, Apple Pay, Google Pay and Shop Pay. All payments are processed securely through Shopify checkout.

Can I reserve an item?

Items cannot be reserved. Pre-loved pieces are one of a kind so if you have your eye on something, the best advice is to grab it while you can.

How do I know what size to order?

Every listing includes the labelled size and where possible measurements too. Pre-loved sizing can vary by brand and era so if you are unsure, measurements are your best guide. Message us if you need more detail on a specific piece.

Selling
What can I send?

Pretty much any clothing — clean, freshly laundered and un-stained. If items come in pairs please send both. We are not brand snobs but bear in mind that very low-value items may be bundled together to make them viable.

We cannot take electrical items unless brand new and sealed. For jewellery, watches or household items please ask ahead of time.

How do I get my items to you?

Email us at enquiries@ragmancollective.com to arrange. We run collection meets through the year at locations around Edinburgh, and also take items at the studio in Jedburgh. A drop-off point near South Queensferry is available when there is capacity.

What happens after you receive my items?

Everything gets an initial sort to check for damage, staining and saleability. Anything that passes goes into the studio for photography and listing. We will send you a price list showing the range we hope to achieve and review pricing regularly to keep things moving.

How long until my items are listed?

We work hard to keep the gap from collection to listing as short as possible. Lead times can vary — email us for a current estimate.

How long do things take to sell?

Some pieces sell the day they land, others take a little longer depending on season and demand. We always price competitively and review regularly. After 4 months items are reduced further; after 6 months anything remaining goes to our charity partners.

When will I get paid?

Payments go out around the 7th of each month for the previous calendar month, straight to your bank. We only release payment once the 14-day return window has closed on each sale.

What if my items do not sell?

After 6 months any unsold items go to our charity partners or responsible recycling. We can arrange return of unsold items if you prefer — charges apply.

Can you repair items?

We handle basic repairs in house — buttons, seams, zips. For anything more involved we work with a local seamstress and can price individually. We will only repair if it makes financial sense for you after costs.

What about counterfeit goods?

We take this very seriously. We may ask for proof of purchase on designer items or send pieces to an authentication service (costs agreed in advance). We reserve the right to refuse anything we are not confident in — our reputation depends on it.

Where do you operate?

Currently Edinburgh and the Lothians, with occasional runs along the M8 to Glasgow. We are actively working on expansion — if you have a large amount or can rally a few friends together, get in touch and we may be able to find a solution.

Still have a question?

Ping us a message and we will get back to you as soon as possible.

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